1. What payment methods do you accept?

We accept Visa, Mastercard, and PayPal for payment on our website.

2. Is my payment information secure?

Yes, we prioritize the highest industry standards to protect your personal and payment information. All credit card transactions are encrypted using secure socket layer (SSL) technology, which is widely trusted for secure online transactions. Your credit card details are used only for completing the current transaction and are not stored for future use.

3. How do I know my payment details are safe?

We use secure encryption technology to protect your credit card information during transmission. This means your data is safeguarded against unauthorized access or interception.

4. Can I use PayPal to pay for my order?

Yes, we accept PayPal payments for added convenience and security during checkout.

5. Will I receive a confirmation of my payment?

Yes, once your payment is processed successfully, you will receive a Purchase Confirmation email with details of your order and transaction.

6. Do you store my credit card information?

No, we do not store your credit card details after the transaction is completed. This ensures your information remains secure.

If you have any further questions or concerns about our payment process, please don't hesitate to contact our support team at nuvogadgetsstore@gmail.com. We're here to assist you with any inquiries you may have.

Secure My Personal Information

1. How do you protect my personal information during checkout? We adhere to the highest industry standards to safeguard your personal information. Your credit card details are encrypted using secure socket layer (SSL) technology, ensuring they are protected during transmission.

2. Is my credit card information stored after purchase? No, we do not store your credit card information once the transaction is completed. Your data is used solely for processing the current transaction and is not retained for future use.

Order & Tracking

1. How do I track my order?

Upon placing your order, you'll receive a Purchase Confirmation email with your Order # and details. After processing (2-3 working days), you'll receive a Shipping Confirmation email with a tracking number. Click the provided link to track your package. Note that tracking numbers may take 3-5 days to activate.

2. Can I modify my order after placing it?

Changes to shipping information can be made within the same day [withing 12 hours] of order placement by midnight. Contact us immediately for any adjustments.

Shipping Origin

1. Where do you source your products from?

We work closely with global merchants across Europe, Asia, and North America to curate unique products at competitive prices. Our partnerships ensure quality and variety in our offerings.

Delivery Time

1. How long will it take to receive my order?

For orders within the US, delivery typically takes 7-15 working days from the shipping date, subject to Customs clearance. International orders may take 15-20 working days based on Customs processes.

Returns & Exchanges

1. What is your cancellation policy?

You have a 6-hour window from the time of purchase to cancel your order for a refund. Once a Shipping Confirmation email is sent, cancellations are not possible as the item would have been processed for shipment.

2. How do I initiate a return for damaged or defective items?

If your product arrives damaged or defective, please email us with the subject line "Return: Damage or Defective item with your order #" and include a photograph. Our return policy applies only to such cases.

3. Do you refund shipping costs for returns?

We do not refund shipping costs for returns; return shipping expenses are the responsibility of the buyer.

For additional support, feel free to contact us via https://nuvogadgets.com/pages/contact . We're here to assist you promptly.