Return & Refund Policy

At NuvoGadgets.com, we believe in providing a hassle-free shopping experience. Our return policy ensures that you can shop with confidence, knowing that your satisfaction is our top priority. Please read the following guidelines carefully.

5-Day Return Policy

You have 5 days after receiving your item to request a return. To be eligible for a return, please ensure that:

• The item is in the same condition as when you received it.
• It is unworn or unused, with tags still attached.
• The item is in its original packaging.
• You have the receipt or proof of purchase.

Initiating a Return

To start a return, simply contact us at nuvogadgetsstore@gmail.com. Provide us with the necessary details, and we will guide you through the process. Remember, items sent back without prior authorization will not be accepted.

Damages and Issues

Upon receiving your order, please inspect it promptly. If you find the item defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Feel free to reach out if you have any questions about specific items.

Please note: Sale items and gift cards are non-returnable.

Exchanges

If you want to exchange an item, the quickest way is to return the original item and make a separate purchase for the new one. This ensures you get what you want promptly.

European Union 5-Day Cooling Off Period

For merchandise shipped to the European Union, a 5-day cooling-off period is applicable. You have the right to cancel or return your order within 5 days, but only for damaged products. The conditions for return remain the same as mentioned above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status for the refund. If approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at nuvogadgetsstore@gmail.com.

Shop confidently at NuvoGadgets.com, where your satisfaction is our commitment.